As we continue to monitor all developments related to COVID-19, the Tennessee Titans Ticket Office at Nissan Stadium is temporarily closed.
Our staff remains operational, but is working remotely. Should you need assistance with your PSL account, please text or email your dedicated Account Executive. Although response times may be delayed as we adjust to a new work-at-home environment, please know, we are fully committed to servicing our Season Ticket Members during this busy offseason. Thank you for your understanding and patience.
Stay home and stay strong.
Dear Season Ticket Member:
What a year and what a run! It was an incredible season and I hope you enjoyed the playoff ride as much as we did.
From the record-setting NFL Draft in April, through our deep playoff run, there were so many moments that made 2019 a special year for the team both on and off the field. Personally, some of my best memories from the season are of sharing time with so many of you on gamedays, both at Nissan Stadium and on the road. You represented the Two-Tone Blue with an unmatched pride and passion that helped to put the team over the top on multiple occasions.
Please know how important your contributions are to our organization and how much we recognize and appreciate the time, energy and investment you put into the franchise. I have tremendous confidence in the foundation Jon Robinson and Coach Vrabel have built for our team, having established a winning culture in the locker room. We are hungry for more, and our entire organization is fully committed to bringing a championship home to you.
Yes! An extended six-month payment option is available online through your My Titans Account. Opt in, and six equal installments will be auto-charged on the first business day of each month. You can begin this payment plan in either May or June.
When will the 2020 schedule be released?
We anticipate the release of a full schedule by the NFL in early-mid May. We will continue to keep all Season Ticket Members informed via email in the coming months as preparations for the new season continue.
What if games are postponed?
If a game is postponed, all tickets will be valid for the rescheduled date.
What will happen if a game is postponed due to COVID-19? Will games be played with social distancing being enforced?
While we are not going to speculate or try to predict today what things will look like in the next few months, we are currently working on our plans and procedures for hosting games. We will make adjustments as necessary in order to conduct games in a safe and efficient manner. We will continue to make decisions based on the latest advice of medical and public health officials, as well as in full compliance with current and future government regulations, and NFL policies. We will be prepared to adapt as necessary and will communicate any changes to our fans, players and communities at the appropriate time.
What is the Titans refund policy?
If a game is canceled and cannot be rescheduled, or is played under conditions that prohibit fans from attending (for example, if a public authority restricts gatherings to no more than a small number of people), the amount paid would be credited toward a future playoff game or your season tickets for the 2021 season; you would also have the option to receive a refund.
What if I'm not ready to make a decision about my seats for the 2020 season?
We understand many of you are hesitant to make your season ticket commitment. At this time, your PSLs will not be canceled. We are here to help. Please contact your dedicated Account Executive by June 1st to discuss available options to ensure your PSLs are retained for the 2020 season. You may also email email@example.com or text 615.565.4200 for more information.
Should I expect changes to my gameday experience at Nissan Stadium?
The health and safety of all Titans fans remains top of mind. We are aware of the challenges the COVID-19 outbreak presents to our gameday experience. Rest assured, we are hard at work preparing for your return to Nissan Stadium. Our staff is closely monitoring recommendations and guidelines from the CDC and the NFL. All updates regarding enhancements and improvements to the gameday experience will be communicated to all ticket holders in the coming months.
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